Wandsworth Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Wandsworth Man and Van provides removal, transport and related services to private and business customers within the United Kingdom. By making a booking, confirming a quotation or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you must not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer: the person, firm or company booking services with Wandsworth Man and Van.

We, us, our: Wandsworth Man and Van, providing removal and man and van services.

Services: any removal, transport, packing, loading, unloading, furniture assembly, storage handling, or related work that we agree to undertake.

Goods: any items, furniture, personal effects, equipment or other property handled, transported or stored by us under the contract.

Contract: the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation we provide.

2. Service Area and Availability

We primarily provide man and van and removal services in Wandsworth and surrounding areas, and throughout London and the wider United Kingdom as agreed at the time of booking. All services are subject to availability of vehicles, staff and reasonable access to the collection and delivery addresses.

We reserve the right to decline a booking where the work required is unsafe, unlawful, beyond the scope of our resources, or where access, parking or restrictions make the job impractical.

3. Booking Process

3.1 Quotations

We may provide an estimated quotation based on the information you give us regarding: property size, volume of goods, access conditions, distance, and any special requirements. Quotations are usually provided free of charge and are valid for a limited period, which will be indicated at the time of issue or, if not specified, for 30 days.

3.2 Information Accuracy

You are responsible for ensuring that all information provided to us at the quotation and booking stage is complete and accurate. This includes a clear description of the goods, approximate volume, any fragile or high value items, access issues such as stairs, lifts, restricted parking, congestion zone charges, and any items requiring dismantling or specialist handling.

3.3 Confirming a Booking

A booking is confirmed when we have accepted your request for services and agreed a date, time window, and approximate duration, and you have accepted any applicable charges and terms, including any deposit required. Confirmation may be provided in writing or verbally. By confirming a booking, you authorise us to proceed and incur reasonable costs necessary to perform the services.

3.4 Changes to Bookings

If you wish to change the date, time, addresses, or scope of work, you must inform us as early as possible. We will try to accommodate changes, but they remain subject to availability and may result in revised charges. Where changes increase the time required, distance, or resources, additional fees may apply.

4. Pricing, Payments and Charges

4.1 Pricing Basis

Our charges may be based on hourly rates, fixed prices, or a combination of both, depending on the nature of the job. Prices will take into account the size of the vehicle, number of porters, distance travelled, congestion or toll charges, parking arrangements and the expected time required.

4.2 Deposits

We may require a deposit to secure your booking. The amount and due date of any deposit will be confirmed at the time of booking. Deposits are usually non-refundable except where we cancel the booking without offering a suitable alternative, or where cancellation terms below provide otherwise.

4.3 Payment Terms

Unless otherwise agreed in writing, payment is due either in full in advance or immediately upon completion of the services on the same day. We may refuse to unload goods or complete delivery until payment has been received in full. For longer jobs or business customers, we may agree alternative payment terms, which will be confirmed in writing.

4.4 Methods of Payment

We accept commonly used payment methods in the United Kingdom. Where a particular payment method attracts processing fees, we will inform you in advance before you choose that method.

4.5 Additional Charges

Additional charges may apply in the following circumstances:

Delays outside our control, such as waiting for keys, delays caused by third parties, or access issues, where our staff and vehicle are kept waiting beyond the allocated time.

Parking costs, fines or penalties incurred due to limited or prohibited parking where you have not arranged or provided appropriate parking facilities.

Additional labour to dismantle or reassemble furniture, disconnect or reconnect appliances, or carry goods over unreasonable distances or up excessive stairs where not previously disclosed.

Extra journeys or visits required because of incomplete information or because goods are not ready for collection at the agreed time.

5. Cancellations and Postponements

5.1 Cancellation by the Customer

If you need to cancel or postpone your booking, you must notify us as soon as possible. Any refund of deposits or waiver of charges will depend on the notice given:

More than 7 days before the scheduled date: we will usually refund any deposit paid, less any reasonable administrative costs already incurred.

Between 48 hours and 7 days before the scheduled date: we may retain all or part of the deposit or charge up to 50 percent of the estimated job value to cover lost booking time and resources.

Less than 48 hours before the scheduled date or on the day: we reserve the right to charge up to 100 percent of the estimated job value.

5.2 Cancellation by Us

In rare circumstances, we may need to cancel or reschedule your booking due to reasons such as vehicle breakdown, staff illness, severe weather, safety concerns or other events beyond our reasonable control. We will notify you as soon as practicable and will offer an alternative date where possible. If no suitable alternative can be agreed, we will refund any deposit paid. We will not be liable for any indirect losses or consequential costs arising from such cancellation.

6. Your Responsibilities

6.1 Packing and Preparation

Unless you have requested and we have agreed to provide packing services, you are responsible for ensuring that all goods are securely and suitably packed for transport. Fragile items must be individually wrapped and protected. Boxes should be safely packed and sealed, and not excessively heavy.

6.2 Access and Parking

You must ensure that we have safe and adequate access to both the collection and delivery addresses, including arranging parking permissions where required. Any parking charges or fines arising from insufficient or unlawful parking arrangements may be added to your final bill.

6.3 Inventory and Labelling

We recommend that you keep your own inventory of goods and label boxes clearly with room names and any fragile or special handling instructions. We are not responsible for discrepancies in contents where goods are not listed or labelled by you.

6.4 Restricted and Prohibited Items

You must not present for removal, transport or disposal any of the following without our prior written agreement: hazardous materials, flammables, explosives, weapons, illegal substances, perishable food, live animals, cash, securities, precious metals, or other high value items such as fine art, jewellery or important documents.

7. Liability and Limitations

7.1 Standard Liability

We will take reasonable care in handling, loading, transporting and unloading your goods. Our liability for loss or damage to goods arising from our negligence will be limited to a reasonable sum per job, taking into account the nature of the work and the fees charged. You may request details of any insurance cover we hold in connection with our services.

7.2 Exclusions

We will not be liable for:

Loss or damage arising from faulty or insufficient packing by you or a third party.

Damage to furniture or items that were already defective, weak, or incorrectly assembled before we handled them.

Loss of contents from boxes or containers that were not sealed or properly closed by you.

Damage caused by wear and tear, gradual deterioration, or inherent defects in the goods.

Losses arising where you or a third party carry or move items against our advice.

Indirect or consequential losses, such as loss of profits, loss of enjoyment, emotional distress, or costs due to delays not solely and directly caused by our negligence.

7.3 Claims Procedure

If you believe that loss or damage has occurred, you must inform us as soon as reasonably possible, ideally on the same day and in any event within a reasonable period after completion of the services. You must provide evidence of the loss or damage, including photographs and proof of value where appropriate. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we may have.

8. Waste, Disposal and Environmental Regulations

8.1 Waste Carrier Compliance

Where we agree to remove and dispose of unwanted items or waste, this will be carried out in accordance with applicable UK waste and environmental regulations. We may only remove certain types of non-hazardous household or commercial waste that we are lawfully permitted to carry.

8.2 Prohibited Waste

We cannot remove hazardous or specialist waste such as chemicals, asbestos, clinical waste, fuel, gas cylinders, oily substances or electrical items deemed hazardous unless explicitly agreed and lawfully authorised. You are responsible for informing us in advance if any items for disposal may fall into these categories.

8.3 Duty of Care

You remain responsible for ensuring that any waste we collect from your premises is accurately described and lawful for disposal. We will dispose of permitted waste at appropriate and licensed facilities. Where local recycling or re-use options are available, we will seek to use them where practical, to minimise environmental impact.

9. Delays and Events Beyond Our Control

We will make reasonable efforts to arrive and complete the work within the agreed time frame. However, we are not liable for delays caused by factors beyond our reasonable control, including but not limited to heavy traffic, accidents, severe weather, road closures, breakdowns, industrial disputes, or delays caused by you or third parties.

If a delay substantially affects our ability to complete the work on the scheduled day, we may rearrange completion to the earliest available time. Additional charges may apply where the delay causes extra time or journeys not included in the original quotation.

10. Insurance and Customer Arranged Cover

We recommend that you maintain appropriate insurance cover for your goods during removal and transit. While we may have our own liability or goods in transit cover, it may not match the replacement value of your items or cover all risks. You are responsible for arranging any additional insurance you consider necessary.

11. Complaints and Dispute Resolution

If you are unhappy with any aspect of our service, you should raise your concerns with us as soon as possible, preferably on the day of the move so that we can attempt to rectify any issues immediately. If a problem cannot be resolved on the day, you should set out your complaint in writing within a reasonable time after the service has been completed.

We will investigate all complaints fairly and promptly, and we may request further information or evidence from you. We will aim to provide a response and, where appropriate, a proposal for resolution within a reasonable period. Nothing in this section affects your statutory rights under UK law.

12. Data Protection and Privacy

We will collect and use personal data such as your name, address, and contact details only for the purposes of providing and administering our services, handling payments and, where necessary, complying with legal obligations. We will take reasonable measures to keep your personal data secure and will not sell or misuse your information.

By using our services, you consent to us processing your information for these purposes. You may request access to the personal data we hold about you and request corrections where data is inaccurate.

13. Termination

We may suspend or terminate the contract immediately if you materially breach these Terms and Conditions, including non-payment, abusive behaviour towards our staff, or requests for illegal activities. In such circumstances, you will remain liable for any work already carried out and any costs incurred.

14. Variation of Terms

We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract. Updated terms may be made available on our standard documentation or by request.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract or its subject matter.

By placing a booking with Wandsworth Man and Van, you acknowledge that you have read, understood and agree to these Terms and Conditions.