Wandsworth Man and Van Privacy Policy

This Privacy Policy explains how Wandsworth Man and Van collects, uses, stores and protects your personal data when you use our services. It applies to all Wandsworth Man and Van customers and enquirers within our service area, including anyone who visits our website, contacts us to request a quote, or books our man and van services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and all relevant UK data protection laws.

1. Who this privacy policy applies to

This privacy policy applies to all individual customers, prospective customers, and any individuals acting on behalf of business customers who interact with Wandsworth Man and Van within our service area. By contacting us, requesting a quote, or using our services, you acknowledge that you have read and understood this policy.

2. Personal data we collect

We only collect personal data that is necessary to provide and manage our services. The types of personal data we may collect include:

Identification and contact details: name, address, service addresses for collection and delivery, and similar contact details required to carry out your booking.

Booking and service information: details of the items to be moved, property access information, preferred dates and times, and any special instructions relevant to the service.

Communication records: information you provide when you contact us by phone or through our website, including enquiries, feedback, and complaints.

Payment and billing information: details necessary to process payments and issue invoices, excluding full card details where payments are handled by secure payment processors.

Technical and usage data: limited technical information collected when you use our website, such as IP address, browser type, and pages visited, where this is necessary for security, analytics, or to improve our service.

3. How we collect your data

We collect personal data in several ways, including:

Directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback.

Through our website, when you submit an enquiry form or interact with our online tools.

From third parties where necessary, for example where a business customer provides contact details for a person at the collection or delivery address, or where a property manager provides access details to complete the service.

4. Lawful bases for processing your personal data

Under data protection law, we must have a lawful basis for using your personal data. Wandsworth Man and Van relies on the following bases:

Contract: we process your personal data in order to enter into and perform a contract with you, including providing quotes, managing your booking, carrying out removals or delivery services, and handling payments.

Legal obligation: we may process your data where necessary to comply with our legal and regulatory obligations, such as tax and accounting requirements.

Legitimate interests: we may process your data where it is in our legitimate interests to do so, and where these interests are not overridden by your rights. This includes improving our services, managing our business, preventing fraud, and responding to customer enquiries.

Consent: in limited cases we may rely on your consent, for example for certain types of optional marketing or analytics activities. Where we rely on consent, you can withdraw it at any time.

5. How we use your personal data

We use your personal data for the following purposes:

To provide quotes, confirm availability, and manage bookings for man and van services.

To plan and carry out collections, removals, deliveries, and related services safely and efficiently.

To communicate with you about your enquiry or booking, including confirmations, updates, and follow-up messages.

To manage payments, issue invoices, and maintain accurate financial records.

To respond to your questions, requests, feedback, or complaints.

To improve our services, develop our business, and ensure the security and performance of our website.

To comply with our legal obligations and cooperate with regulators where required by law.

6. Data sharing and processors

We do not sell your personal data. We may share your data with trusted third parties where necessary to provide our services, fulfill our contractual obligations, or comply with legal requirements. These third parties act as data processors and only process your data on our instructions.

Categories of data processors and recipients may include:

IT and hosting providers who host our website and data systems.

Payment service providers who securely process your payments.

Professional advisers, such as accountants or legal advisers, where necessary for business management and compliance.

Insurance providers, in connection with any claims or cover related to our services.

Regulators, law enforcement, or public authorities, where we are legally required to share information.

We ensure that appropriate contractual and technical safeguards are in place with all processors to protect your personal data and ensure that it is processed in accordance with data protection law.

7. International transfers

Our core operations are based in the United Kingdom. Where any of our service providers or data processors transfer or store personal data outside the UK or the European Economic Area, we require that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to ensure that your data remains protected to UK and EU standards.

8. Data retention and storage

We keep your personal data only for as long as necessary for the purposes explained in this policy, or as required by law.

In general, we retain customer and booking records for a period that allows us to manage our services, handle any enquiries or disputes, and meet legal and tax obligations. After this period, we will securely delete or anonymise your data so that it can no longer be linked to you.

When determining how long to keep data, we consider factors such as the type of data, the nature of our relationship with you, the potential risk of harm from any unauthorised use or disclosure, and our legal obligations.

9. How we protect your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include restricting access to personal data to those who need it for genuine business purposes, using secure systems and tools, and providing guidance to staff and contractors handling personal data.

While we take reasonable steps to secure your data, no system can be completely secure. We therefore cannot guarantee absolute security, but we are committed to promptly assessing and addressing any potential data security issues.

10. Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exceptions, you may have the right to:

Access: request a copy of the personal data we hold about you and information about how we use it.

Rectification: ask us to correct inaccurate or incomplete personal data.

Erasure: request that we delete your personal data where there is no good reason for us to continue processing it.

Restriction: ask us to suspend the processing of your personal data in certain situations.

Data portability: request that we provide you with your personal data in a structured, commonly used format, or transfer it to another organisation where relevant.

Object: object to our processing of your personal data where we rely on legitimate interests or where we use your data for direct marketing.

Withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us using the contact methods made available on our website or through our usual customer communication channels. We may need to verify your identity before responding to certain requests.

11. Complaints and supervisory authority

If you have any concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your rights have been infringed.

12. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our services, our data protection practices, or legal requirements. Any updated version will apply from the date it is published. We recommend that you review this policy periodically to stay informed about how we handle your personal data.

Your continued use of Wandsworth Man and Van services after any changes to this privacy policy will be taken as your acknowledgement of the updated terms, to the extent permitted by law.