Wandsworth Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Wandsworth Man And Van provides moving, loading, transport, and related service support to customers in the UK. By making a booking, confirming a quotation, or allowing the service to commence, the customer agrees to be bound by these terms. These conditions are designed to create a clear, fair, and practical agreement between the customer and the service provider. They apply to home moves, flat moves, office relocations, furniture transport, and other agreed man and van services, unless a separate written agreement states otherwise.

For the avoidance of doubt, these terms govern the relationship between the customer and Wandsworth Man And Van from the point of enquiry through to completion of the job. Any statement, estimate, or informal discussion will only become binding where it is confirmed by the service provider in writing or by accepted booking. The customer is responsible for reading these conditions carefully before confirming a booking.

The service is offered subject to availability of vehicles, staff, and scheduling capacity. All work is provided in accordance with applicable UK laws and industry standards. Where a term is found to be unenforceable or invalid, the remainder of these Terms and Conditions shall remain in full force and effect.

Booking Process

To arrange a move with Wandsworth Man And Van, the customer must provide accurate booking details, including collection and delivery addresses, access conditions, the size and type of items to be moved, preferred dates and times, and any special handling requirements. The company may request photographs, inventory details, or additional information if needed to assess the work properly. A quotation or estimate will be based on the information supplied by the customer and may change if the actual job differs from the description provided.

Bookings are not confirmed until the customer has accepted the quoted terms and the service provider has confirmed availability. Confirmation may be given by written message, email, invoice acceptance, payment of a deposit, or any other clear method of acceptance used by the company. The customer must check all booking details carefully upon confirmation, including date, time window, address information, and scope of service. Any errors should be reported promptly so they can be corrected before the moving date.

If a service is booked on an estimated basis, the final price may be adjusted to reflect the actual circumstances of the job. This can include differences in volume, access restrictions, waiting time, additional labour, parking difficulty, stairs, long carries, or the need for more than one vehicle. Wandsworth Man And Van will act reasonably and communicate any material changes where possible. The customer accepts that estimates are prepared in good faith but are not fixed prices unless expressly stated as fixed in writing.

Payments

Payment terms will be stated at the time of booking or on the invoice. Unless otherwise agreed, payment is due immediately upon completion of the service and before unloading is completed or items are released, where applicable. The company may require a deposit in advance to secure the booking, particularly for larger moves, weekend work, peak periods, or jobs involving third-party costs. Deposits are normally non-refundable unless cancellation is made in accordance with these terms or the company is unable to provide the service.

Accepted methods of payment may include bank transfer, debit card, credit card, or other methods confirmed by the service provider. Cash may be accepted at the company’s discretion. Where card processing, transfer charges, or administrative fees apply, these will be communicated in advance. The customer must ensure payment is made in full, without deduction or set-off, unless the company has agreed otherwise in writing.

The customer is responsible for any additional charges arising from circumstances not included in the original quotation. These may include extra labour requested on the day, delays caused by the customer, permit or parking-related expenses, congestion or toll charges, and charges for disposal or storage where such services are agreed. If payment is not made by the due date, the company may charge interest and recover reasonable costs of collection to the extent permitted by law.

Cancellations and Rescheduling

Customers may cancel or request a rescheduled date by giving notice as soon as reasonably possible. Because vehicle planning and staff allocation are committed in advance, cancellation charges may apply depending on how much notice is given. The closer the cancellation is to the scheduled date, the more likely it is that a charge will apply. Any deposit already paid may be retained, wholly or partly, to reflect loss of booking opportunity and administrative costs.

If a customer wishes to amend the date, time, or scope of the move, the company will try to accommodate the request, but changes are subject to availability. A rescheduled booking may be treated as a new booking if the original date cannot be maintained. Wandsworth Man And Van will not be responsible for any indirect loss caused by a cancellation or amendment, including loss of earnings, missed occupancy dates, or inconvenience, except where the law requires otherwise.

The company reserves the right to cancel or postpone a service where necessary due to vehicle breakdown, unsafe conditions, staff illness, severe weather, road restrictions, legal compliance issues, or any event beyond reasonable control. In such circumstances, the company will make reasonable efforts to notify the customer promptly and agree a revised arrangement. Where the company cancels and no suitable alternative can be arranged, any advance payment for the cancelled portion will be refunded, subject to any lawful deductions for work already completed.

Customer Responsibilities

To ensure safe and efficient delivery of the service, the customer must make sure that all items are packed appropriately unless packing has been expressly included in the agreed service. Fragile items, electronics, artwork, glass, and valuables should be protected and clearly identified. The customer must also ensure that items can be carried safely, that access routes are clear, and that any instructions relating to heavy, awkward, or high-value items are accurate.

The customer must disclose any items that may present risk, including hazardous materials, sharp objects, perishable goods, or items requiring special handling. Unless agreed in advance, the company will not transport goods that are illegal, dangerous, contaminated, or likely to cause damage to property or vehicles. Where the customer fails to disclose relevant information, the company may refuse carriage or terminate the job without liability for resulting loss.

Wandsworth Man And Van relies on the customer to provide suitable parking arrangements, access permissions, and any necessary building or site rules. If delays occur because the customer has not arranged access, secured parking, or obtained permission, additional waiting or return charges may apply. The customer should also ensure that someone is present, or an authorised representative is available, to provide instructions and sign off the work where needed.

Liability and Damage

The company will take reasonable care when handling goods, property, and premises. However, liability is limited to the extent permitted by UK law. The service provider is not responsible for pre-existing damage, inadequate packing, inherent defects in items, normal wear and tear, or damage caused by the customer’s own instructions. Where the customer requests that an item be moved in a way that the company advises against, the customer accepts responsibility for resulting loss or damage if the move proceeds at the customer’s request.

Any claim for damage, loss, or shortage must be reported as soon as reasonably possible and in any event within a reasonable time after completion of the service. The customer should keep all packaging, damaged items, and relevant evidence available for inspection. The company may inspect the goods, seek photographs, and request further information before accepting any liability. No admission of fault should be assumed until the matter has been properly reviewed.

The maximum liability of Wandsworth Man And Van for any claim arising from the service shall, where lawful, be limited to the value of the relevant service charge or the direct loss proven to have been caused by the company’s proven negligence, whichever is lower, unless mandatory law provides otherwise. The company shall not be liable for any indirect, consequential, or economic loss such as loss of profit, loss of business, missed deadlines, or emotional distress, except where liability cannot be excluded under law.

Waste, Disposal, and Regulatory Compliance

Where waste removal, disposal, clearances, or disposal-related transport is included in the booking, the customer must clearly identify all waste items in advance. The company may refuse to collect any item that is unsafe, prohibited, improperly described, or outside the agreed scope. All waste handling will be carried out in line with relevant UK waste regulations and duty of care requirements. The customer agrees not to present hazardous waste, electrical waste, chemicals, paint, asbestos, clinical waste, gas bottles, tyres, or other regulated materials unless the company has expressly agreed in writing and is legally able to handle them.

The customer confirms that any waste handed over for removal is lawfully owned or controlled by them, is accurately described, and may be disposed of in accordance with applicable rules. If third-party documentation, transfer records, or proof of origin are required by law, the customer must provide the necessary information promptly. The company may decline collection where it suspects unlawful disposal, misdescription of waste, or any breach of environmental or licensing rules.

In relation to waste services, the customer agrees to cooperate with any reasonable request for segregation, sorting, or confirmation of contents. If items need to be taken to licensed facilities or charged according to weight, type, or disposal category, the relevant charges may be passed on to the customer. Wandsworth Man And Van does not accept responsibility for items left in error after collection unless the company has been expressly notified before disposal and has had a reasonable opportunity to identify the error.

Force Majeure, Complaints, and General Provisions

The company shall not be liable for failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control. This includes, without limitation, traffic disruption, road closures, extreme weather, industrial action, accidents, emergency incidents, government restrictions, and unexpected mechanical failure. In such cases, the company will use reasonable efforts to resume service or arrange an alternative time where possible.

Any complaint should be raised promptly and in good faith so that the matter can be reviewed fairly. The customer must provide sufficient detail to allow the company to investigate. The company may request evidence, statements, or photographs before responding. Nothing in these terms affects the customer’s statutory rights under UK consumer law, including rights relating to services not carried out with reasonable care and skill.

These Terms and Conditions constitute the entire agreement between the parties in relation to the service, unless varied in writing by the company. No failure or delay in enforcing any provision shall operate as a waiver of that provision. If any part of these terms is found invalid, the remaining provisions shall continue to apply. Headings are included for convenience only and do not affect interpretation.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer protections that apply under UK law. Wandsworth Man And Van is committed to operating in a lawful, transparent, and professional manner in all services provided.

The customer acknowledges that, by booking the service, they have had the opportunity to review these terms and understand their effect. Where any ambiguity arises, the terms should be interpreted reasonably and in a manner consistent with the overall purpose of providing a safe, fair, and efficient man and van service. The company may update these terms from time to time, and the version in force at the time of booking will apply unless a change is required by law.

This document should be read alongside any quotation, invoice, or written booking confirmation issued by the company. In the event of inconsistency, the written booking confirmation or specific service agreement will prevail to the extent of the inconsistency, provided it does not conflict with mandatory law.